All work
Case study · 01 · AI · SaaS
Northwind
Agentic operations copilot
AI · SaaSOps throughput · 90 days
Outcome
+38%
Ops throughput · 90 days
Discipline
AI
Stage
Launched
Status
Live
↳ Brief
Replaced a sprawling internal tooling stack with a single agent surface.
↳ The work
Northwind's operations team was juggling six dashboards, three internal tools, and an aging chatbot. We unified the experience behind a single agent capable of executing multi-step workflows safely.
Our team designed the tool registry, evaluation suite, and audit logging from scratch, then layered a streaming UI on top using Next.js 16 with Server Components and React 19.
Within 90 days, weekly resolved tickets per analyst rose by 38% and customer satisfaction climbed across every measured surface.
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