All work
Case study · 06 · AI · Internal
Mosaic
Enterprise RAG
AI · InternalAnswer rate vs prior
Outcome
+65%
Answer rate vs prior
Discipline
AI
Stage
Launched
Status
Live
↳ Brief
Private RAG over 1.2M documents, used daily by 4,000 employees.
↳ The work
Mosaic deployed a private RAG over 1.2M internal documents — policy, runbooks, and historical Slack threads.
We engineered role-aware retrieval, eval suites tied to release gates, and a Slack/Teams surface that integrates with their existing identity provider.
Answer rate increased 65% over the prior keyword-only system and the eval suite catches regressions before they reach production.
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